Terms & Conditions

 

PAYMENT TERMS & RETURN POLICY



Payment Terms

Payment terms are established on an individual Customer basis based on credit and payment history and are subject to change without notice at any time at the sole discretion of Zepf Surgical Instruments. The payment terms reflected on this invoice govern this transaction. Past due balances subject to finance charge of 1.25% per month.



Returns

Customer may only return products, for credit, if Zepf Surgical Instruments has authorized that return via issuing an Return Merchandise Authorization (RMA). Product returns MUST be completed within 15 days of the issuance of the RMA to be eligible for full credit. If returned product is shipped after the 15 day expiration of the RMA, but the product is received in a saleable condition, Zepf Surgical Instruments reserves the right to refuse the return or charge additional restocking fees. All non-returnable products will be returned directly to the Customer, at Customer’s expense, F.O.B. Shipping Point with a letter of explanation. All returns MUST include an RMA form with RMA# and the original invoice. An additional 5% surcharge will be applied for returns missing the original invoice. Restocking fees apply as follows:

  • No restocking fee for returns within 30 days of the Original Shipment Date

  • 15% restocking fee for returns between 30 – 60 days from the Original Shipment Date

  • 25% restocking fee for returns between 60 – 90 days from the Original Shipment Date

An RMA will not be issued and/or credit will not be given for the following:

  • Returns over 90 days (not eligible for credit and will not be authorized or accepted)

  • Products returned WITHOUT an RMA issued in the prior 15 days

  • Products not purchased from Zepf Surgical Instruments or its Authorized Distributors

  • Single use/disposable products (FINAL SALE)

  • Specially sourced instruments

  • Products returned in a condition that prevents resale. Examples include, but are not limited to:

    • Products which have been used

    • Made to order or custom instruments (Products not included as stocked inventory)

    • Engraved, Etched or Color-coded instruments

    • Product not in original packaging

    • Product has been altered/modified (cleaned, lubricated, sterilized, etc.)

Return Process

  1. To receive an RMA# fill out the return form above

  2. Email your request to Info@ZepfSurgical.com

  3. A customer service representative will get back to you with your RMA# within 24 hours if approved

  4. Ship the products you wish to return, as well as the original invoice to:

    ATTN: Returns Department

    Zepf Surgical Instruments

    590 Middle Road

    Bayport, NY 11705